Solve by uBuild — every request, resolved
Closeout ends. The requests begin. They come in structured, with photos — AI triages each one against your coverage terms and the unit's warranty clock, drafts the verdict and the reply, and holds it for your review. Warranty gets resolved, maintenance gets routed, and every ticket runs to a documented close.
NEW AI AUTO-SEND · PREVENTIVE MAINTENANCE · WORK ORDERS · RESIDENT STATUS PAGE · FIELD APP · QR CODES
Picks up where the punch list ends — same system, same projects, same records.
The live portal demo shows our sample project — your residents see your project, your photos, your branding.
01 / How it flows
Every claim rides the same rails — no guesswork at 7 AM, no sticky notes, no sub who "never got the email."
A branded portal, not a voicemail: pick the property and unit, describe the issue, attach photos. Guided trade-by-trade checklists deflect non-issues before they become tickets — HVAC walks through troubleshooting first, appliances route to the manufacturer.
AI checks the claim — description and photos — against your coverage terms and the unit's occupancy date, then drafts the verdict and a plain, polite reply. You review and send. Emergencies and gray areas always hold for a human; nothing weird ships on autopilot.
Covered work dispatches to the right sub with photos attached. The sub gets a completion button, the homeowner confirms yes or no, and a "not fixed" reopens the ticket. Every email, nudge, and reply files itself onto the ticket.
Detail W-1 — life of a claim
02 / What it does
Most warranty software just collects complaints. This one weighs each claim against your terms, drafts the answer, and follows up until it's done.
Coverage decisions stop depending on who answers the phone. The AI reads the claim and the photos, checks the unit's occupancy date against its warranty clock, and drafts the verdict — with the explanation already written in plain, polite language.
The hardest email — "that's not covered" — arrives at your desk pre-drafted and grounded in your terms. You review, adjust if needed, and send. It's logged on the ticket forever.
The slow death of warranty work is silence — the sub who goes quiet, the homeowner who never confirms. Here the loop closes by email, on a schedule, with every attempt logged on the ticket.
The dashboard shows the live queue, full per-ticket history, and repeat-issue flags — the unit that keeps calling, the trade that keeps coming back. Analytics roll it all up so warranty stops being a black hole on the P&L.
03 / Beyond warranty
The newest Solve builds run the whole building through the same resolution engine — warranty claims, maintenance work orders, preventive upkeep, and the hallway leak nobody knew who to call about.
Items the warranty doesn't cover don't die as denials — they become work orders for your maintenance team automatically, and the resident is told exactly what's happening.
Filter changes, alarm tests, seasonal checks — recurring tasks live on one schedule, with a daily digest that repeats every two days until each task is marked done.
A building-wide code posted in hallways and amenity spaces lets anyone report a common-area problem straight into the same queue — no account, no app.
Each unit's printed QR opens the request form with the building and unit already filled in. Photos attach in a tap — no app, no login, no password to remember.
Residents and contractors just answer normal emails. Every reply lands on the right ticket — and a closed ticket reopens itself when someone writes back.
Silent contractors get chased every two days with a one-click "work complete" button, and tickets nobody has dispatched ring an alarm to your team.
When a contractor says the work is done, the resident gets a Yes/No email. A "No" collects their feedback, reopens the ticket, and restarts the loop — every round.
An emergency flag shows call-now guidance immediately — and an emergency is never auto-denied, never auto-closed, and never left to a web form.
If a reply mentions attorneys, lawsuits, or the BBB, the ticket is flagged, management is alerted, and the AI prepares a careful no-admissions draft — it never auto-replies.
The day a project is archived as finished in Punchout, it appears in Solve with its warranty dates — no re-entry, and no unfinished project leaking in early.
Out of the box the AI drafts everything and sends nothing. Auto-send is an explicit switch behind a written disclosure — and an unconfirmed warranty date is never auto-denied.
Costs by trade and by property, reopen rates, aging tickets, desk-resolved rate, warranty-vs-maintenance split — year one stops being a black hole on the P&L.
04 / One system, both halves
uBuild exists to run the whole back end of a build: punch list through warranty. When closeout wraps in Punchout, Solve picks up in the same system — same projects, same trades, same records. A unit's construction punch history rides along into its warranty record, so when a request comes in you're looking at the whole story, not starting a new file.
Final walk → Punch list → Closeout → Warranty · year one
05 / Your brand, your records
Homeowners submit on your branded portal and hear back from your company. Behind it, uBuild hosts and maintains everything — and your projects, photos, and reports are always yours, exportable any time.
The homeowner portal, every email, every report — your logo, your company. To the homeowner, it's software you built in-house.
uBuild hosts, maintains, and backs the system so there's nothing for you to run. Your tickets, photos, and reports are always yours — exportable any time, never held hostage.
Every uploaded photo files itself by project and unit — linked on the ticket and embedded in the dispatch email to the sub. Nothing lives in a text thread.
06 / Book a demo
We'll walk you through the whole loop — a claim lands, gets triaged, you approve the verdict, the sub gets dispatched, and the ticket closes documented. No pressure.
systems built around your workflow